There are times when the ‘customer experience’ feels like a book that everyone talks about, but very few actually read. There is a rich and vibrant discussion amongst board members, on social media, and in offices all over the world concerning the customer experience. Leaders all over the world are…

Introduction

About 95% of retail payments in Africa are in cash and consumer payments are expected to top $2.1 trillion by 2025. With a growing youthful population and rapid adoption of smartphone technology, the continent is a hotbed for Fintech innovation as companies build solutions to capture the payments opportunity…

“Supply chain is like nature; it is all around us.”

Supply chain — a facet that has always existed in every business, but has been brought to the forefront with the onset of the pandemic. By streamlining and coordinating the supply and demand side of service to maximize customer experience…

Ravila Gupta — a strategist at the intersection of executive leadership, engineering, law, and executive coaching, is a budgeting expertise as well. She approaches each business problem with a multifaceted approach and is able to combine her broad expertise to develop creative and innovative solutions for complex problems. In the…

Al Reid is a transformational and visionary business leader in financial management and operational matters. With over 30 years of Fortune 50 experience, he is a skilled leader in providing and executing business insights, strategic solutions, and opportunities for growth. Al served as the Vice President of the Corporate Development…

It’s been said that in business, clarity of purpose is the Northern Star. It brings light to the journey and guides stakeholders forward in a shared direction. Studies have found that organizations with a clearly defined mission, and a business aligned to support their purpose, are well-positioned to weather the…

Leaders often use knowledge, skills, and experiences at a level of unconscious competence to deliver results. During times of uncertainty, high risk, and diminished control, leaders are forced to kick into action. In such moments, combining developed instincts with an intentional approach is crucial to improve the probability of positive…

I had the opportunity to speak with The Chicago Defender about my new book, ‘Diversity is Not Enough: A Roadmap to Recruit, Develop and Promote Black Leaders in America.’ We discussed why some companies’ DEI efforts are simply not enough. Many companies take the first step of hiring diverse candidates…